Company Profile
After-sale Service
Manufacturer strength

After-sale Service

[Service Characteristics]

1. After you buy Lantian Brand products, we will bring you high-quality intimate service. First of all, our factory files will record all your information, and will remind you how to maintain according to the stipulated time, and understand the use of equipment, matters needing attention and so on.

2. When you picking up the goods, Lantian technicians will check your equipment one by one and conduct a full range of debugging until they are qualified and satisfied, and make a written registration for the paint part of its appearance and various accessories, one by one, to fill in the shipping list correctly, comprehensively and in detail, so as to avoid missing errors.

3. In the using process, you should train your own close technicians, who can not only lead the production, but also maintain and repair the equipment, so that the equipment is always in good condition in normal production and under the supervision of the technicians.


[Foreign Service]

Foreign customers and friends should be more careful about equipment maintenance and understanding. Besides providing detailed CD-ROM services, our factory tries to optimize the vulnerable parts of the equipment and provide enough spare parts to meet the needs of users for long-term continuous work. If necessary, our factory will adopt air transportation spare parts service. For foreign customers with manufacturing capability, our factory will provide spare parts drawings, process in situ, save time and increase efficiency. Solve the worries of foreign users.


[Technical support]

The company provides thoughtful and fast technical services to support and guarantee your benefits.

1. Installation and debugging of equipment for users;

2. On-site training users to operate equipment skillfully and impart relevant technical formulas;

3. Carefully explain the daily maintenance and troubleshooting of equipment;

4. The company's after-sales service department is responsible for receiving and handling customer complaints about product quality and service quality;

5. Follow-up visits to new and old users from time to time to solve problems for users;

6. Accept customers' suggestions for improvement modestly, and provide products and services to meet users' needs according to market changes, so as to create value for users.

Customer-centered, Moving Customers with Heart

Creating value for customers is the consistent insistence of Lantian Group, customer demand-oriented, customer satisfaction is the significance of our efforts to adhere to. 365 days and all-weather to provide you with sound after-sales service, to help customers succeed is our constant goal, is willing to become your career mentors and friends, mutual achievement.
Return Top Return Top